Support
Customer support
Include in your message
- Your swap ID
- The coin and network you sent, and the coin and network you expected
- The deposit transaction ID or block explorer link
- The receiving address you entered
Response times
Most emails are answered within a few hours, and always within 24 hours.
Security note
Support will never ask for your seed phrase, private keys or an extra payment to release a swap. support@cravyswap.com is our only support address.